FAQ's
HOW CAN I CONTACT YOU?
You can email us at boughtsmartcontact@gmail.com where our customer service team will be happy to help you with whatever you need!
DO YOU SHIP WORLDWIDE?
Yes. We deliver from prestigious global hubs, including Germany, the USA, Spain, Austria, China, Italy, and more. Our esteemed network of suppliers ensures each shipment is accompanied by meticulous tracking details, reflecting our unwavering dedication to satisfaction and excellence.
Where do you ship from?
Shipping origins span from various global locations including Germany, the USA, Spain, Austria, China, Italy, and beyond. Our diverse network of shipping partners ensures comprehensive coverage and efficient delivery to our valued customers.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand (April,2024), orders may take between 10-20 business days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW TO PLACE AN ORDER?
Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Spain, Austria, China, Italy, etc. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Due to our direct shipping from partners in various countries, please anticipate a delivery time ranging from 6 to 20 business-days for your item to arrive. We kindly ask for your patience and assure you that your order is on its way.
Additionally, we extend our shipping services internationally, ensuring that no matter where you are located, you can purchase from us with ease. For further details regarding shipping, please refer to our shipping and delivery page.
Please note that as our products are handcrafted, there may be instances where production is required, especially if items are not readily available in stock. We appreciate your understanding in this matter.
For more information on shipping check out our shipping & delivery page.
WHAT IF I NEED SOMETHING?
No worries! Contact us and we'll guide you through the process to send the item back.
CAN I CANCEL AN ORDER?*
Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on your bank account.
For more questions you can contact us at boughtsmartcontact@gmail.com